Operations Maps for service businesses
Where does
the work
get stuck?
Between the truck and the office. Between the front desk and the system. I map every handoff in your business, show you where it breaks, and tell you what closes each gap — a process change, a setting on software you already own, or, only where it clearly wins, automation.
A fictional nine-person plumbing company. Every business is different — that's the whole reason the Map exists.
- Estimates typed up the next morning0.0
- Phoning each truck for job status0.0
- After-hours calls returned at 7am0.0
- Parts re-keyed from a photo0.0
- Invoices waiting on paper tickets0.0
Straight answers
I don't sell software
I take no commission from any tool I recommend. That's the point — you get an honest answer about what's worth your money, not a sales pitch.
Process first, software second
Half of what I recommend is a change in who hands what to whom, or a setting on something you already pay for. I only name a tool where it clearly wins.
Sometimes the answer isn't AI
Often a handoff is just broken, and no software will save it. If that's what I find, that's what I'll tell you — and what to do instead.
How it works
Four steps. About two hours of your time, total.
-
Step 01
We follow one job
A 45–60 minute conversation where you walk me through one job from the first call to the money in the account. No pitching — I'm listening for every handoff.
-
Step 02
I draw the map
Two to three business days on my end. Every handoff, where it waits, where it gets typed twice, where it gets lost — and what closes each gap.
-
Step 03
You get the report
The Map, the gaps ranked by what they cost you, the fix for each, and printable implementation checklists with a name on every step.
-
Step 04
I walk you through it
We go through the report together on a call, so you leave knowing exactly what to do first.
Every quick win is sized so one person on your team can get it running in a morning.
What it costs
One flat price. You know it before you say yes.
No hourly billing, no scope creep, no surprise invoice. Many owners hand the checklists to their office manager and run with it — it's built for that.
- Recorded 45–60 min discovery conversation
- The Map — every handoff, and where it breaks
- Ten-page report in 2–3 business days
- Gaps ranked by what they cost you
- The fix for each — process change or tool, with pricing
- Printable implementation checklists, an owner on every step
- Live walkthrough call
If I don't find at least five hours a week across your team that I can give back, you get every dollar refunded. Want me to build it instead of your team doing it? That's separate work, quoted after the Map, and the $1,500 credits toward it.
Who this is for
Service businesses doing $500k to $2M a year.
- Plumbing & HVAC
- Electrical
- Roofing
- Landscaping
- Dental practices
- Veterinary
- Auto repair & body
- Moving & storage
- Law & accounting firms
- Contractors
You've got an office, people in the field or on the floor, and one person everything seems to run through. Work moves by paper ticket, text and whiteboard. You've outgrown your own head and haven't hired an operations manager. That's who this is built for.
Next step
Start with a free 15 minutes.
Walk me through one job, start to finish. If I spot a handoff that's costing you, I'll tell you on the spot — no charge, no pitch. If I don't, you've lost a quarter hour.
Request received
Got it.
Your request came through. If you'd rather not wait on me, grab a time that suits you and we'll skip the back-and-forth.
Email — noah@theaiguysac.com